March 13, 2023 10:33AM EDT March 13, 2023 2:33PM UTC
[Investigating] We are currently undergoing system maintenance to migrate the hosted email platform for cluster B to OpenStack Cloud infrastructure. Our migration efforts are ongoing and users may experience issues with missing messages, login errors and message delays.
Please contact support to report on any impact so that we can resolve the issues for you.
March 13, 2023 3:01PM EDT March 13, 2023 7:01PM UTC
[Investigating] Scheduled maintenance is currently in progress. We will provide updates as necessary.
March 15, 2023 10:34AM EDT March 15, 2023 2:34PM UTC
[Investigating] On Monday, 13/03/2023 we initiated a migration on our prodB environment. For 99% of our users the migration has been completed and you should expect a return to normal operating.
If you encounter a problem with specific user(s), please include the following when reaching out:
- Email Address(s)
- Brief description of the issue
March 17, 2023 1:08PM EDT March 17, 2023 5:08PM UTC
[Investigating] We have received reports of users describing issues with duplicated email messages on their IMAP clients. This is related to the means in which IMAP clients determine whether a message has already been downloaded locally. The quickest way to address this issue is to completely remove and re-add the email account on the mail client. This ensures that any incorrect caching information kept by the mail client is discarded, and presents a consistent view of mailbox contents.